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Freshworks Off-Campus Hiring for Graduate Trainee - Customer Support
(2025 Batch Graduates)

Eligibility Criteria

Criteria	Details
Job Title	Graduate Trainee - Customer Support
Location	Chennai, Tamil Nadu, India
Job Type	Full-time

Company Description	Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful yet easy to use. Over 72,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music trust Freshworks' software.

Job Description	The Customer Support team at Freshworks troubleshoots issues, answers product-related questions, and ensures customers have a smooth experience using our products. What you will do: Support customers by resolving queries, reproducing issues, and working with internal teams Communicate effectively across email, phone, and chat Collaborate with cross-functional teams to escalate complex issues Track common customer challenges and improve support experience Ensure high customer satisfaction through professionalism and empathy

Qualifications	We're hiring fresh graduates from the 2025 batch. What we look for: Strong communication skills — both written and verbal Empathy and ability to understand customer needs Curiosity and willingness to learn new tools Ability to stay organized in fast-paced environment Flexibility to work rotational shifts (mandatory) No standing arrears Good to have (not mandatory): Internship experience in B2B/product company Prior exposure to customer support

Additional Information	Shortlisted profiles will be invited to a screening assignment Recruitment events will be held in Chennai office (two Saturdays) Role will be based in Chennai (5 days work from office) Freshworks is an equal opportunity employer committed to diversity

How to Apply[Default]

Prepare a professional resume highlighting your communication skills
Research Freshworks products and customer support best practices
Submit your application through the official Freshworks portal
Be prepared for potential screening assignments
If shortlisted, attend the recruitment event in Chennai
Highlight any customer service experience in your application

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