| Opening Overview |
Application Deadline: Open until filled |
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| Job Function(s) |
Technical Support, Network Voice, Unified Communications |
| CTC |
INR 0.00 Not Specified |
| Salary Break-up / Additional Info |
The salary will be detailed upon advancement in the hiring process |
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| Job Description |
Please note: This role requires expertise in Network Voice technologies including VoIP, SIP, and Unified Communications.
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| Key Responsibilities |
- Handle customer calls regarding technical issues, product/device problems, new feature requests
- Respond to customer queries via phone, email, or chat
- Create tickets for reported issues, troubleshoot, and escalate with follow-ups
- Take ownership of customer issues through resolution
- Document troubleshooting steps in ticket logs
- Follow process flow and escalation matrix per SLA
- Monitor pro-active alarms and coordinate fixes with teams
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| Technical Skills Required |
- Unified Communications
- VoIP (Voice over IP)
- SIP (Session Initiation Protocol)
- Communication Manager
- Gateways
- Networking (LAN/WAN)
- IP Protocols
- SIP Packet Analysis
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| Soft Skills Required |
- Excellent communication skills (verbal and written)
- Customer service orientation
- Problem-solving abilities
- Professionalism
- Time management
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|
| Eligibility |
- B-Tech graduate
- 0-2.5 years of relevant experience
- In-depth knowledge of LAN, WAN, VoIP systems
- Basic troubleshooting skills for voice issues
- Ability to trace & analyze SIP packets
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| Location |
Noida |
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| Documents for Registration |
- Resume (max 2 pages)
- Educational certificates
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| Important Note |
- Must maintain high professionalism with clients
- Expected to establish positive rapport with callers
- Flexibility with shifts may be required
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